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AOL Nailed For Refusing To Cancel Customer Accounts Posted by Pile (6924 views) [E-Mail link] AOL and New York State have reached a settlement that includes AOL paying a $1.25 million fine and agreeing to reform its customer service procedures. The agreement stems from consumers' complaints that AOL customer service representatives would either ignore requests, or make it unduly difficult to cancel their service. In what they claim is an unrelated story, AOL has announced that it's relocating its Accounts Payable department to Nigeria. Details   Bravo! Posted by DibbleDabble on 2005-09-14 19:24:14 It's about time. Those people just don't want to let anyone cancel.   Comments   Name: (change name for anonymous posting) Title: Comments:     1 Article displayed.

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